CrocoSlots Terms and Conditions
Terms version: 8 April 2026
These Terms apply to CrocoSlots account registration, casino access and real-money play. Creating an account or using the casino confirms acceptance of these Terms together with the Privacy Policy, Responsible Gaming Policy and applicable bonus rules.
CrocoSlots is owned and operated by Metlait SRL, Costa Rica registration 3-102-911867, with registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. The operator holds Tobique Gaming Commission e-gaming licence 0000064.
The English version of these Terms prevails if a translation differs.
Eligibility and location restrictions
An account holder must be at least 18 years old or the higher legal gambling age in the relevant jurisdiction. Real-money play is available only where online gambling is legal, and proof of age or residence may be required.
Real-money access is not available from Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, New Brunswick or Ontario in Canada, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, El Salvador, Somalia, South Sudan, Syria, Ukraine, the United Kingdom, the United States, Venezuela, the Virgin Islands or Yemen.
Players in Sweden cannot receive bonuses, promotions, VIP benefits or loyalty-point exchanges. Some game providers apply additional country restrictions. A VPN or similar service must not be used to bypass a geographic restriction.
Player accounts
Only one personal account is permitted per player. Accounts connected through the same person, household, address, IP address or device can be treated as duplicates. Duplicate accounts, associated bonuses, winnings and pending withdrawals may be cancelled.
Registration details must be accurate and kept current. The account is for the registered person’s private entertainment and cannot be shared, sold, rented, transferred or used commercially. Login credentials must not be given to another person, including a minor.
CrocoSlots can suspend or close an account where identity, age, location or account ownership cannot be verified, or where these Terms are breached.
Identity and payment verification
Verification can require a government-issued photo ID, proof of address, proof of payment ownership, source-of-funds information and additional identity checks. Phone, selfie or video verification may also be requested. A withdrawal remains pending until the required checks are complete.
Accounts using Bitcoin require completed identity verification before Bitcoin deposits and real-money wagering become available. False, expired, incomplete or mismatched documents can result in account suspension or closure.
Deposits and account funds
The standard minimum deposit is €20 or the currency equivalent. Maximum deposits depend on the selected payment method. A card, bank account, e-wallet or crypto wallet must belong to the CrocoSlots account holder; third-party deposits are prohibited.
Every deposit must be wagered three times before it can be withdrawn. Where several deposits have been made without play, the three-times rule applies to their combined value. An active bonus can add separate wagering, game-contribution and maximum-bet rules.
The player account is not a bank account, earns no interest and does not provide fiat-to-crypto or crypto-to-fiat exchange. Taxes, bank charges, wallet fees and other payment-provider costs are the player’s responsibility.
Withdrawals
The minimum withdrawal is €20 or the crypto equivalent. Identity and payment ownership can be verified before release. CrocoSlots targets processing within 72 hours after approval; the receiving bank, card issuer, e-wallet or blockchain determines the remaining delivery time.
Standard withdrawal limits are €2,500 per day, €5,000 per week and €20,000 per month. A larger approved balance can be paid in instalments. Progressive jackpot wins are paid in full. Excluding progressive jackpots, the daily cumulative net-win cap is €50,000 for non-VIP, Bronze, Silver and Gold accounts, and €100,000 for Diamond accounts.
A withdrawal can be returned to the original card up to the net amount deposited, with any excess paid by another available method. CrocoSlots can select a different payout method where processing or security requirements make it necessary.
Bonuses and promotions
Every offer is governed by its stated eligibility, deposit, code, wagering, game-contribution, maximum-bet, expiry and cashout rules. Promotion abuse, duplicate-account use, delayed-round manipulation, coordinated play or exploitation of a technical error can lead to cancellation of the bonus and related winnings.
No-deposit bonus winnings are subject to the cashout cap stated for the applicable currency and promotion.
Prohibited activity and technical errors
Prohibited activity includes collusion, bots or unauthorised software, false claims, chargebacks on valid deposits, account or payment fraud, money laundering, manipulation of game rounds, exploitation of software errors and attempts to bypass location or account controls.
Affected wagers can be cancelled or resettled where a technical, payment or settlement error occurs. Funds or winnings credited by mistake can be removed from the account. A discovered error must not be exploited and must be reported to support.
Casino game results are determined by the operator’s server records. Game access can be interrupted by provider maintenance, connection failure, device problems or other technical events, and uninterrupted availability is not guaranteed.
Dormant accounts and refunds
An account becomes inactive after 12 consecutive months without login or gameplay. A monthly dormancy fee of €20 or the currency equivalent can then be deducted until the balance reaches zero or the account is reactivated by login and a wager.
A transaction refund request must be submitted within 24 hours of the transaction. A claim involving unauthorised account access must be raised within 30 calendar days after it becomes known. Approved refunds normally require completed verification and are processed within 5–7 banking days. Bonuses and winnings are deducted before the refundable amount is calculated, and payment-provider fees remain the player’s responsibility.
Complaints and disputes
Only the account holder can submit a complaint. Support performs the initial review and can escalate the matter internally. Account and game records held on the server are used to resolve disputes.
An unresolved complaint can be referred to EGIS for independent alternative dispute resolution under the Tobique Gaming Commission framework. Other disputes are subject to arbitration in Costa Rica. Any claim arising from these Terms or the casino service must be filed within one year of the event giving rise to it.
Changes to these Terms
CrocoSlots can amend these Terms and may notify account holders of material changes by email. Continued use after an updated version takes effect constitutes acceptance of the revised Terms. An account must not be used if the applicable Terms are not accepted.